DATA PROTECTION
We take the protection of your data extremely seriously. We will always handle your personal data confidentially and in accordance with statutory data protection regulations and this data protection declaration.
You can use this website without having to submit any personal data. Insofar as personal data are requested (e.g. name, address or email address), they are where possible requested on a voluntary basis. These data will not be passed to any third parties without your express permission.
Please note that the transfer of data over the Internet (e.g. via email) is not entirely secure and it is not possible to guarantee that your data will be protected from third party access.
Cookies
Our website uses cookies. Cookies will not damage your computer and they contain no viruses. The purpose of cookies is to make the site easier, more effective and safer to use. Cookies are small text files stored on your computer and saved by your browser. Most of the cookies we use are known as 'session cookies'; these are automatically deleted at the end of your visit. Other cookies will remain stored on your device until you delete them. These cookies enable us to recognize your browser next time you visit the site.
You can adjust your browser's settings so that i) you are informed when cookies are about to be left on your computer, ii) cookies are allowed only on a case-by-case basis, iii) cookies are accepted only in specific instances or are excluded altogether and iv) cookies are automatically deleted when you close your browser. Please note that, if cookies are deactivated, some of the functions of this site may be restricted.
Google Analytics
This website uses functions of the web analysis service Google Analytics. Provider is the Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. In addition, this site uses the Google Analytics feature of remarketing for online advertising, based on an implementation of display advertising.
Google Analytics uses 'cookies', which are text files that are saved on your computer and that enable your usage of this website to be analyzed. The information provided by cookies in relation to your usage of this website will usually be transferred to and saved on a Google server in the US.
For more information on how Google Analytics processes user data, see Google's data protection declaration: https://support.google.com/analytics/answer/6004245?hl=en
You can prevent cookies being saved on your computer by adjusting our browser settings. However, if you do so, some of the functions of this website may be restricted. In addition, you can prevent the capture of the data produced by cookies in relation to your usage of this website (including your IP address), and its transfer to and usage by Google, by downloading and installing the following plug-in: https://tools.google.com/dlpage/gaoptout?hl=en
Processing of order data
We have formed a contract with Google for the processing of order data and have implemented in full the strict regulations issued by the German data protection authorities for the use of Google Analytics.
IP anonymization
We use the 'activate IP anonymization' function on this website. This means that, in member states of the European Union and on other signatory states to the Agreement on the European Economic Area, your IP address will be abbreviated in advance. In exceptional circumstances only, your full IP address will be transferred to a Google server in the US and abbreviated there. On behalf of the operator of this website, Google will use this information to evaluate your usage of this website, to compile reports on website activity and to provide the website operator with additional services relating to usage of this website and the Internet. The IP address transferred by your browser as part of the Google Analytics service will not be stored with other data held by Google.
Cross-device Remarketing
Our website uses the functions of Google Analytics Remarketing in conjunction with the cross-device functions of Google AdWords. Provider is the Google Inc. 1600 Amphitheater Parkway Mountain View, CA 94043, USA.
This feature allows Google Analytics Remarketing-created promotional audiences to be linked to the cross-device functions of Google AdWords. In this way, interest-related, personalized advertising messages can be adapted to you according to your past use and surfing behavior on a terminal (e.g., mobile phone) may also be displayed on another of your terminals (e.g., tablet or PC).
If you have given your consent, Google will link your web and app browsing history with your Google account. In this way, the same personalized messages can be displayed on each terminal where you sign in with your Google Account.
To support this feature, Google Analytics captures google-authenticated IDs of users who are temporarily linked to our Google Analytics data to define and create audiences for cross-device advertising.
You can permanently deny cross-device remarketing/ targeting by disabling personalized advertising in your Google Account. Please follow this link: https://www.google.com/settings/ads/onweb/
You can find further information on the Google data protection: http://www.google.com/policies/technologies/ads/
Bing Ads
Our website uses Bing Ads tracking technology. Provider is Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA ("Microsoft"). If you have reached our website through a Bing Ad, Microsoft is setting a cookie on your terminal. Microsoft Bing, and we can see that someone clicked on an ad, was redirected to our website and reached a certain landing page (conversion page). We only see the total number of users who clicked on a Bing ad and were redirected to the conversion page. No personal information about the identity of the user is processed.
Opt-out from data capture
If you do not want information on your behavior to be used by Microsoft as explained above, you can reject the setting of a cookie, for example, by using a browser setting, which generally disables the automatic setting of cookies. In addition, you can prevent the collection of data generated by the cookie and the use of the website, as well as the processing of this data by Microsoft, by using the following link http://choice.microsoft.com/opt-out you can explain your contradiction.
More information about privacy and the Microsoft and Bing Ads cookies you can find on the Microsoft website: https://privacy.microsoft.com/de-de/privacystatement.
DialogShift chat application on our website
Our website uses the chat application of DialogShift GmbH, Rheinsberger Str. 76/77, 10115 Berlin. This application processes and stores data for the purpose of web analysis, to operate the chat application and to answer queries.
For the operation of the chat function, the chat texts are stored and a cookie with a unique ID is set - this is used to recognise you as a customer.
A cookie is a small text file that is stored locally in the cache on your device. Using this cookie, our application recognises the device and can retrieve past chat logs. This cookie is stored for 90 days since last use. You can disable the storage of cookies in your browser settings. However, without the use of cookies, the chat function cannot be performed.
The possible disclosure of e.g. name, e-mail address or a telephone number is voluntary and with the consent to temporarily use and store this data for the purpose of contacting you until the end of the contact. This personal data is deleted after 90 days.
The legal basis for data processing is Article 6 (1) lit. F DS-GVO based on our legitimate interest in effective customer support, for statistical analysis of user behaviour and for optimisation purposes of our offers.
DialogShift offers at
https://www.dialogshift.com/en/data-privacy
for further information on the collection and use of data and on your rights and options for protecting your privacy.
Social Plugins
Our website uses several third party plugins.
When you visit our website, these plugins are used to connect to the servers of the respective plugin providers and to transmit data. It is unknown which data the plug-in providers transmit exactly and how these data are processed.
If the website user has a user account at these external websites the plugin providers can assign the transmitted information directly to their user account. If you do not wish the plug-in providers to collect data about you through our internet presence, you have to log out from the respective user accounts before visiting our website.
Facebook: This website uses plugins, e.g. the Facebook Like Button or the comment function, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. You can recognize the Facebook plugins by the Facebook logo or the "Like Button" ("Like") on our website. You can find further information on the data protection of Facebook: https://www.facebook.com/policy.php
Use of Facebook Website Custom Audiences
This website uses "Website Custom Audiences" pixels of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA.
If you visit our site, a direct connection is established between your browser and the Facebook server via this tracking pixel. Therefore Facebook receives the information that you have visited this website with your IP address. According to this Facebook can assign the visit of our pages to your user account. This obtained information can be used to display Facebook ads. The website owner receives no information about the content of the transmitted data as well as their use by Facebook.
You can find further information on the privacy explanation of Facebook https://www.facebook.com/about/privacy/. If you do not want to receive data via Custom Audience, you can disable Custom Audiences here.
Google: This website uses plugins (G+ Button), which is operated by Google Inc., 1600 Amphiteatre Parkway, Mountain View, CA 94043, USA. You can recognize these plugins by the red "G+".
Twitter: This website uses plugins, e.g. the "re-tweet-button", which is operated by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the 're-tweet' function, the websites you visit are linked to your Twitter account and shared with other users, while also transmitting data to Twitter. You can find further information on the Twitter privacy policy: https://twitter.com/en/privacy. You can change your privacy settings on Twitter in account settings by visiting http://twitter.com/account/settings.
Instagram: This website uses plugins (Instagram-Button), which is operated by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. You can find further information on the Instagram privacy policy: http://instagram.com/about/legal/privacy/
Pinterest:This website uses plugins, which is operated by the Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA ("Share"). You can find further information on the Pinterest privacy policy: https://about.pinterest.com/en/privacy-policy
YouTube: Our website uses plug-ins from the Google-owned site YouTube. The operator of the site is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. You can find further information on the YouTube privacy policy: https://www.google.de/intl/en/policies/privacy/
Objection to advertising e-mails
If you would like to receive the newsletter offered on the website, we require your email address and information which will allow us to verify that you are the owner of the e-mail address and an agreement to receive the newsletters. Further data is not collected. We use this data exclusively for sending the requested information and do not pass it to third parties. You can revoke your consent of data storage, the e-mail address and its use for the purpose of sending newsletter at any time, for example, via the "unsubscribe" link in the newsletter.
Notification, deletion, blocking
You have an ongoing right to be informed free of charge about the personal data stored about you and to be informed of its origin and recipient and of the purpose for which the date are held. You further have the right to have such information corrected, blocked or deleted. To exercise this right, or if you have any questions about your personal data, please contact us at the address provided under Company Information.
ONLINE BOOKING ON OUR WEBSITE
1. Description and scope of data processing
On our website you have the possibility to book and/or inquire rooms and offers. If a user uses this option, the data entered in the input mask will be transmitted to us and saved. This data is: title, first name, surname, email address, telephone number, address, number of guests, requests, date, time.
Online bookings via our website are completed using the online reservation system of websLINE Internet- & Marketing GmbH, Sägewerkstrasse 24, 83395 Freilassing, Germany. All booking data you enter shall be encrypted. websLINE commits to the data privacy-appropriate handling of your personal data. The company takes all organisational and technical measures to protect your data.
In this context, no further transfer of your data to third parties takes place. The data is used exclusively for processing your booking and for communication purposes.
2. Legal basis for the processing of data
The legal basis for the processing of the data is the conclusion of an accommodation contract with the user.
3. Purpose of data processing
The processing of personal data from the input mask serves solely to process your booking request and to process payment transactions.
4. Duration of storage
The data will be deleted as soon as it is no longer necessary for the purpose of its collection. In the case of a contractual relationship, we will delete the data received as soon as national, commercial, statutory or contractual retention requirements have been met.
5. Means of objection and removal
The user has the option to object to the processing of their personal data at any time.
We would like to point out that in the case of objection, the booking cannot be completed or the communication cannot be conti
PURCHASING VOUCHERS VIA OUR WEBSITE
1. Description and scope of data processing
On our website there is the option to purchase vouchers. If a user uses this option, the data entered in the input mask will be transmitted to us and saved. This data is: title, first name, surname, address, email address, telephone number, voucher amount, personalisation of the voucher, shipping options/alternative shipping address, method of payment.
Voucher purchases on our website go through the online ordering system of websLINE Internet- & Marketing GmbH, Sägewerkstrasse 24, 83395 Freilassing, Germany. All order data you enter shall be encrypted. websLINE commits to the data privacy-appropriate handling of your personal data. The company takes all organisational and technical measures to protect your data.
In this context, no further transfer of your data to third parties takes place. The data is used exclusively for processing your booking and for communication purposes.
2. Legal basis for the processing of data
The legal basis for the processing of the data is the conclusion of a contract of sale with the user.
3. Purpose of data processing
The processing of personal data from the input mask serves solely to process your voucher purchase and to process payment transactions.
4. Duration of storage
The data will be deleted as soon as it is no longer necessary for the purpose of its collection. In the case of a contractual relationship, we will delete the data received as soon as national, commercial, statutory or contractual retention requirements have been met.
5. Means of objection and removal
The user has the option to object to the processing of their personal data at any time.
ONLINE REVIEWS
1. Description and scope of data processing
Former guests can submit a review of our hotel after they check-out. We would therefore like to send you an email within 14 days of your departure to ask you for a hotel review. Each evaluation can be published anonymously if requested. If you did not feel comfortable in our hotel, we would like to take the opportunity to contact you.
If you submit an online review via our website, your data will be saved in the rating tool of TrustYou GmbH, Agnes-Pockels-Bogen 1, D-80992 Munich, Germany. TrustYou GmbH commits to the data privacy-appropriate handling of your personal data. It takes all organisational and technical measures to protect your data.
If a former guest makes an online review, data from the former guest is stored in the evaluation mask. This data is: email address, as well as voluntary information such as first name, surname, language as well as information for the review.
In this context, no further transfer of the data to third parties takes place. The data will only be used to publish the rating and to mediate in cases of poor ratings.
2. Legal basis for the processing of data
The legal basis for processing the data is also our legitimate interest in data processing.
3. Purpose of data processing
The purpose of the hotel review is to communicate and summarise the opinions of hotel guests on our website in order for interested parties to get an idea of our services. In addition, the results support our internal quality management.
4. Duration of storage
The data is not deleted.
5. Means of objection and removal
The user has the option to have their published review deleted (right to be forgotten) at any time. Please simply tell us which review is concerned.